Orders
I will be offering press ons that are both spotlighted and custom made to order! Other items such as earrings, or clothes and accessories will be included in the shop as they are created.
Shipping & Tracking
All orders are processed in the order in which they are received. Order times dependent on item(s) ordered. Orders are shipped domestically via USPS Priority Mail. You will be notified via email with tracking information once your order has shipped.
Return & Refunds
The sale of all CUSTOM press ons are final and are not eligible for returns or exchanges. For all other items, an exchange for a credit will be available upon The Nail Mystic (me!) receiving the original returned purchase. Products (excluding commissioned press ons) can be returned up to seven (7) business days after receiving the order. Please make sure the shipping address is accurate to avoid any shipping issues! If a package is marked “return to sender” you, as the buyer, are responsible to cover any shipping charges for your order to be re-sent. Once the item has shipped, you are responsible to keep track of the item. The Nail Mystic is not responsible for any lost, stolen, or missing packages and therefore not accountable to issue a refund for lost/stolen/missing orders. Please contact USPS if you believe your package to be lost, stolen, or missing. There will be a 24 hours grace period after placing your order (including custom press ons) to cancel your purchase for a 100% refund.
Customizing
If you would like to place a custom order that you don’t see on my website, you may submit your request here.
Sizing
If you are unsure about sizing, please reference my sizing guide here. You can also get yourself a sizing kit to ensure a proper fit before placing an order. You may add individual measurements and sizing of your nails if you do not see your sizing on the chart. With the given information & proper sizing guide, please make sure to size your nails correctly! The Nail Mystic is not responsible for incorrect sizing. If you have any other questions, please feel to reach out!
Late, No Show & Cancellation Policy
If you are within 15 minutes late to your appointment, this will result in a possible change of service provided (I.e. less or no art). The total price of the service will start from the original scheduled time even if the appointment starts late. Being late beyond 15 minutes will be considered a no show and result in a $75 fee for the first offense. A second offense no show will result in a fee of $120. If there is a third no call/no show, I will no longer book an appointment with you. In order to avoid a no show fee, please submit a cancellation or rescheduling request at least 24 hours in advance.
Sick Policy
If you are feeling sick, please let me know as soon as possible so we can reschedule. I’m pretty understanding. Late cancellation fee subject to apply.
Guest Policy
Please do not bring guests (pets included) to your appointment.
